Legal
Privacy Policy
Kernova Foods — A Brand of Alphabell Agrofoods Pvt Ltd
Our Commitment
Your privacy is important to us. This Privacy Policy applies to Kernova Foods, a brand owned and operated by Alphabell Agrofoods Pvt Ltd. Our policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason — including your contact information and order details.
Data Access
Within Kernova Foods and Alphabell Agrofoods Pvt Ltd, your personal data is accessible only to a limited number of authorized employees with special access privileges. Any demographic information compiled for internal analytics contains no personally identifiable information.
Information We Collect
To enable you to place an order, we collect the following information:
- Full Name
- Delivery Address (House No., Area, City, PIN Code, State)
- Mobile Number
- Email Address
Our systems also gather your IP address when you visit our website. Your IP address does not identify you personally; it is used to deliver web pages, customize your experience, improve website functionality, and analyze visitor geography. No unauthorized person or organization may access this information.
How We Use Your Information
Order Confirmation & Updates
Your mobile number and email address are used to confirm orders, provide order-related notifications, and share delivery updates.
Customer Support
We use your contact information to respond to your queries, complaints, refund requests, and product-related concerns.
Newsletters & Promotional Communication
If you choose to subscribe, we may send newsletters, product updates, special offers, and promotional communications. You may unsubscribe at any time using the unsubscribe link provided in such communications.
Fraud Prevention & Legal Compliance
Your information may be used to detect, prevent, and investigate fraudulent activities. We may disclose information if required by applicable laws, regulations, court orders, or lawful government requests.
Information Sharing
We do not rent, sell, barter, or disclose your personal information to third parties for marketing purposes.
Limited information such as your name, delivery address, and mobile number may be shared only with:
- Logistics and courier partners for order delivery
- Payment service providers such as Cashfree for payment processing
- Technology service providers supporting website operations
Such sharing is strictly limited to order fulfillment, payment processing, customer support, and legal compliance.
Information may also be disclosed to law enforcement agencies or regulatory authorities where required by law or for fraud prevention purposes.
Cookies
Our website uses session cookies and similar technologies to maintain your shopping cart, login session, and website preferences. These cookies are necessary for core website functionality and do not track you across unrelated third-party websites.
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
Payment Security
All payment transactions are processed securely through Cashfree Payment Gateway using encrypted TLS/SSL connections. Kernova Foods and Alphabell Agrofoods Pvt Ltd do not store your debit card, credit card, banking credentials, or other sensitive payment information on our servers.
Data Retention
We retain your information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements.
Modifying or Deleting Your Information
You may update your personal details at any time by accessing My Account → Profile.
If you wish to request deletion of your personal information or have questions regarding your data, please contact us at: support@kernovafoods.com
Contact Us
For privacy-related concerns, questions, or requests regarding your personal data, please contact:
Kernova Foods
(A Brand of Alphabell Agrofoods Pvt Ltd)
Email: support@kernovafoods.com